Question 1

What is MAMS (Maid Agency Management Software)?

Accepted Answer

MAMS is a comprehensive cloud-based software solution designed specifically for maid agencies in Singapore and Malaysia. It streamlines operations including client management, helper recruitment, document generation, billing, and compliance tracking.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure Stripe payment gateway. Monthly subscriptions are automatically billed to your card.

Question 3

Is there a free trial available?

Accepted Answer

Yes! We offer a 7-day free trial with full access to all features. No credit card required to start your trial.

Question 4

What happens if I cancel my subscription?

Accepted Answer

Your MAMS account will be converted to read-only mode. You'll have 30 days to reactivate your subscription. If not reactivated within 30 days, your account and data will be permanently deleted.

Question 5

Is my data secure and private?

Accepted Answer

Absolutely. We use AWS cloud infrastructure with bank-level encryption. All data is PDPA compliant. We offer private cloud and on-premise deployment options for agencies requiring maximum data sovereignty.

Question 6

Can I use MAMS for multiple branches?

Accepted Answer

Yes! MAMS supports multi-outlet operations. Additional branches can be added at $20-$50 per branch depending on your plan.

Question 7

Do you provide training and support?

Accepted Answer

Yes! We provide comprehensive onboarding training, video tutorials, and 24/7 support via WhatsApp, email, and phone. Setup and consulting fees include personalized training sessions.

Question 8

Can MAMS generate all required documents?

Accepted Answer

Yes! MAMS can generate all standard documents including contracts, invoices, receipts, safety agreements, and MOM forms with a single click. Documents are customizable to your agency's needs.

Question 9

Is MAMS PDPA compliant?

Accepted Answer

Yes, MAMS is fully PDPA (Personal Data Protection Act) compliant. We implement strict data protection measures, access controls, and audit trails to ensure compliance with Singapore's data protection regulations.

Question 10

Can I integrate MAMS with my existing website?

Accepted Answer

Yes! MAMS includes an EA Listing Portal that can be integrated with your website, allowing employers to view and shortlist helpers directly from your site.

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